Frequently Asked Questions

There is only so much The Green Route can do to prove our legitimacy. We are not in the business of running a scam site but a collective of avid recreational smokers who want to disrupt the UK Marijuana industry in a positive manner.  All scam pages focus on the money where they set bulk/high quantity requirements or have an overly large assortment of products. What appears too good to be true is always the case; and websites with steep minimum quantity requirements are just out to get your money.   When we set out in our mission we made the joke that we want TGR to be the biggest and most customer friendly dispensary of recreational Marijuana in the UK; but that is our mission. We want to make TGR as revolutionary as the food delivery service we take inspiration from.  We endeavour to provide every Marijuana smoker in the UK a safe and secure shopping experience, where they will be able to order high-quality Marijuana, receive a top-tier customer service experience and fast discreet shipping. The team at The Green Route hope that you believe in our vision and join us in our journey on becoming the biggest and best dispensary in the UK. 
The TGR team strongly believes that the UK is in the golden age and is coming very close to Marijuana legalisation and we would like to position ourselves in front of the curve before such events happen.   We also base our technical operations in jurisdictions where the sale of Marijuana is legal in both a recreational and medical perspective; allowing us to host our operations without interference from law enforcement in the UK.   We are on the mission to build the UK’s go to destination for all things Marijuana, we want to connect our customers to the best network of growers we have; all through an easy to use website, coupled with great customer service.  Our deep-web website will be operating shortly for the customers who want an added layer of anonymity. 
Our teams operate Monday to Friday 9:30am to 5:30pm, we do not operate on Bank Holidays. Our team will confirm your payments towards the end of the day , please allow for up to 24 hours for payment to be received; in some rare cases being longer (your bank may have placed the payment on hold or it being the weekend). We offer 24 & 48 hour tracked shipping, this starts from when your order is scanned at a Royal Mail facility. For a better transparency on delivery times 24 Hours Tracked - 2 to 3 days & 48 Hours Tracked - 3 to 4 days .The team will always aim to ship out orders as quickly and as safely as possible.
It is solely the responsibility of the customer to provide the correct shipping details. If however you have placed an order and have noticed an error – please contact our customer support on our telegram channel at your earliest opportunity to rectify the error. We do not provide refunds in occasions where customers have not provided the correct shipping details. 
Customers will be provided a notification through email and text message once their order has been shipped. We encourage customers to be patient and wait 48 hours after this notification, before making any enquiries into the whereabouts of their order. Customers are able to see if their order has been given a tracking number via at the bottom of the page ’Track Your Order’